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  • Tours

    • Giants Causeway Tour from Belfast
    • Game of Thrones Filming Locations Tour
    • Belfast City Sightseeing Bus Tour
    • Line of Duty Tour
    • Gleneagle Hotel Tours for 2022
    • Belfast Political Tour
    • Tour de los Murales de Belfast
    • Giants Causeway Tour from Dublin
  • Combo Tours

    • Giants Causeway & Belfast City Sightseeing Tour
    • Game of Thrones & Belfast City Sightseeing Tour
    • Line of Duty & Belfast City Sightseeing Combo Tour
  • Shore Excursions
  • Trips
    • Garth Brooks – Dublin Concert 2022
    • Harry Styles – Dublin Concert 2022
    • Tayto Theme Park Day Trips
  • Blog
    • Visitor Information
    • Attractions

      • Seamus Heaney Homeplace
      • The Cursed Goblet
    • Discover Ireland
    • En Español
  • FAQ’s
  • Left Luggage

Complaints Procedure

We want to give you the best quality service possible if you visit our attraction or use our facilities. To do this we need to know when things go wrong, or if we are not meeting your needs. If you are not satisfied with the service you have received from us, we want to hear from you. This document outlines our complaints procedure and tells you how to make a complaint.

Please let us know when:
  • You are not satisfied that standard.
  • You have not received a service you think you should have.
  • You feel that you have not been treated politely and with respect.
How to make a complaint
  • The quickest way to get the problem sorted out is by explaining it to our employees at the point of service.
  • Telephone the Irish Tour Tickets Customer Services Team informing them that you want to make a complaint. Our telephone lines are open seven days a week from 8am to 6pm on 028 9031 0101
  • Fill in the attached complaints form and send it to Irish Tour Tickets. 10 Great Victoria Street. Belfast. BT2 7BA.
  • Email your complaint to info@irishtourtickets.com
What will happen when I complain?

Stage 1
If you make a complaint, the relevant Department will contact you within 10 working days of us receiving your complaint. If, for any reason, your complaint is going to take longer than 10 days to resolve out you should get an explanation for the delay and a new target date by which you should get a response in full.

Stage 2
If the first response is not satisfactory, you can write directly to the Irish Tour Tickets Management who will review our response and investigate the complaint further. You will receive another response within 15 working days from when we receive your letter. If, for any reason, your complaint is going to take longer than 15 days to sort out you should get an explanation for the for the delay and a new target date by which you should get a full response from us.

Stage 3
If the second response is not satisfactory, you can then write to the Directors. They will look into your case and make a detailed investigation. Again you will receive a response within 15 working days from when we receive the letter. If, for any reason, your complaint is going to take longer than 15 days to resolve out you should get an explanation for the delay and a new target date by which you should get a full response from us.

Documentation

  • COVID-19 Update
  • Frequently Asked Questions
  • Terms & Conditions
  • Corporate Responsibility
  • Complaints Procedure
  • Website Disclaimer
  • Privacy Policy
  • Contact Us

Tours from Belfast

  • Giants Causeway Tour from Belfast
  • Game of Thrones Filming Locations Tour
  • Belfast City Sightseeing Bus Tour
  • Belfast Free Walking Tour
  • Belfast Political Tour
  • Belfast Troubled History Tour
  • Falls Road Mural Tour
  • Calzada de los Gigantes

Combo Tours from Belfast

  • Giants Causeway & Belfast City Tour
  • Game of Thrones & Belfast City Tour
  • Titanic Belfast & Belfast City Tour
  • HMS Caroline & Belfast City Tour
  • Giants Causeway, Titanic Belfast & Belfast City Tour
  • Game of Thrones, Titanic Belfast & Belfast City Tour
  • Giants Causeway Cliff Path Walking & Coach Tour

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