We are happy to announce that our tours will start again on 15th May 2021.

Get in touch with our customer services team at info@irishtourtickets.com quoting your reference number.

Please check your confirmation and go back to the agent you bought the voucher from, as they’ll be able to help you. If you are unsure please get in touch with us at info@irishtourtickets.com.

Yes. Irish Tour Tickets are now taking bookings for our Giant’s Causeway tour, Game of Thrones Filming Locations tour and the Belfast City Sightseeing Hop-on Hop-off tour for travel after 15th May 2021.

Yes! We have introduced a ‘BUY NOW – TOUR LATER’ initiative with some fantastic ‘early bird’ discounts! This scheme will allow our customers an extended time of 12 months from date of purchase to activate their ticket and enjoy one of our tours.

If your travel plans have changed because of COVID-19, you can either cancel your tickets until 31 July 2020 or postpone the use of your tickets until 31 December 2020.
1.1 Vouchers with for a travel date from 16 March 2020 until 31 July 2020: You will have until 31 July 2020 to cancel your tickets. If you want to postpone the use of your tickets, your voucher will be valid until 31 December 2020.
1.2 Vouchers with a travel date from 1 August 2020 until 31 December 2020: You can cancel your tickets up to 24 hours before the date selected at the time of purchase. If you want to postpone the use of your tickets, your voucher will be valid until 31 December 2020.

• Free cancellation of booking up to 72 hours before departure date, no admin fee imposed.
• Free change of date up to 12 hours before departure date, no admin fee imposed. Change of date can be within 1 year of purchase.
• Anything cancelled within 12 hours will not be refunded.
• Cancellation of some attractions may not be accepted. These are set forth by the attractions themselves and not Irish Tour Tickets.
• Please note, on occasion, the Carrick-a-Rede Rope Bridge may be closed due to inclement weather. If the rope bridge is closed on the day of your tour, a refund of £4.00 will be issued. To claim this refund you need to send us an email within 72 hours from the date of travel. (This refund is not applicable for discounted tickets/winter sale offer)
• Irish Tour Tickets are not made liable for any closures of attractions due to extreme weather.

Covid-19 Information:

• All refunds for disruption due to Covid-19 that have been requested on or before 25th June 2020 will be processed by 30th June 2020.
• Timescales for any refunds requested after 25th June 2020 will be communicated as soon as possible.
• To avoid cross contamination, vouchers are to be shown on technological devices.

Yes, you will have up to one year from your date of travel to reschedule your booking.

No. You can use the same voucher you were emailed when you originally booked. The voucher will still be redeemable in destination.

Anyone who makes a booking after 16 March will have their voucher automatically validated for use until 31 December 2020 giving greater flexibility. Our Cancellation Policy and Terms and Conditions apply to bookings made before and after this date.

Please contact our customer service team at info@irishtourtickets.com to see what can be done. Unfortunately, the cancellation policies for attractions are set forth by the attractions themselves and not Irish Tour Tickets.

No. These new policies for cancelling or postponing tickets are exclusive for Irish Tour Tickets tours and products. Unfortunately, cancellation policies for attraction are set forth by the attractions themselves and not Irish Tour Tickets. If you have any questions please contact our customer service team at info@irishtourtickets.com

Yes. These new policies for cancelling or postponing tickets do apply to Irish Tour Tickets combination packages.

City Sightseeing tours and tickets are those which have a hop-on-hop-off or panoramic bus/boat tour included. 3rd party tickets are those which are for specific attractions or day tours for example, Montparnasse Tower in Paris, where the products are not owned or operated by City Sightseeing. If you have a ticket booked for an attraction or you are not sure of your cancellation rights, please check your voucher first and then if you are still unsure, you can contact info@irishtourtickets.com

It depends on the tour and attraction. Currently, all tours and attractions are subject to change without prior notice. Opening and operating times may be affected. Please check the list above for an up-to-date list of all our cities affected or alternatively, you can check our website and the relevant tour page for the latest availability/updates.

We are continually working on cancellation and refund requests. There may be a delay with the bank due to the high volume requested.

You can contact our customer services team at info@irishtourtickets.com, but please keep in mind they are receiving a higher volume of emails due to COVID-19 and may take longer than usual in getting back to you.